Trading conditions
This agreement covers the business relationship between taplink ApS, CVR: 44791544, Klosterport 4x st.., 8000 Aarhus C, Denmark and the customer ("the customer" or "you"). Taplink ApS is based in Denmark, and these terms of trade are subject to Danish law.
1. Application
These terms and conditions apply to all relationships between taplink ApS and the customer, unless otherwise agreed in writing. Taplink ApS exclusively provides solutions for businesses, including public authorities, associations, and federations.
By trading through the website (www.taplink.dk) or external sales channels, you agree to be bound by the terms and conditions set out on this page or in this document ("Terms of Trade"). You also acknowledge that you are acting as a business, as taplink ApS's products are not offered to consumers.
2. Information and marketing
The customer will receive newsletters via email containing information about current offers, new products, new services, maintenance announcements, and much more. In addition, the customer will be contacted by a salesperson on a monthly or quarterly basis to determine if your needs are met with the existing setup, and what might be done to meet an unmet need. The salesperson will also introduce new products, offers, and campaigns that could be relevant to your business.
3. Products
The terms cover all products, including review cards and stands, regardless of whether they are sold, rented, or loaned by taplink ApS. In addition, the terms cover current services offered by taplink ApS.
4. Subscription solution and general sales
Taplink offers a unique subscription solution, perfectly suited for growing businesses that require rapid adaptation, as well as businesses where cards/stands are regularly lost or broken.
If you have chosen a subscription solution, the following conditions apply:
- You will be invoiced DKK 499.95 including VAT per commenced month of your subscription
- The subscription includes the option to receive 5 review cards and 1 stand per month
- If you choose not to use your subscription's security package for one month, the quantity of cards and stands accumulates for the next month. Thus, your subscription never goes to waste.
The agreement is entered into between the parties upon signing an agreement or by the customer's acceptance via email or by purchasing the subscription package via the website.
Upon entering into the agreement, whether it is a subscription or a regular sale of products, the customer undertakes to provide correct name, address, postal code, telephone number, CVR number, and email address. Taplink undertakes to treat all information about the customer confidentially.
In addition, the customer is obliged to provide all relevant material and information necessary for the programming of any cards and stands, including company name, address, postal code, desired review platform, CVR number, and email address. Taplink reserves the right NOT to deliver the ordered products and services if relevant material has not been submitted within 14 days from the date of the agreement. Thereafter, 30 days from the invoice date are granted to make any corrections to the ordered product.
Taplink reserves the right to use the subscription information for the preparation of general statistics and to use the performed work as a reference for sales and marketing purposes.
5. Commitment Period
The subscription has no commitment period, but you lose the right to use the accumulated number of saved cards and stands linked to your subscription upon termination.
Your subscription is automatically billed every month. If the customer wishes to terminate the agreement, this must be done by email to kundeservice@taplink.dk. Any prepaid amount will not be refunded.
If taplink ApS wishes to close specific subscription types/terminate specific agreements or services, taplink ApS reserves the right to terminate the agreement. In such situations, prepaid amounts will be refunded. From taplink ApS's side, agreements can be terminated at any time without notice.
6. Data Processing Agreements
The terms of trade also include the data processing agreements. The latest version of the data processing agreement can be found at any time at: https://taplink.dk/pages/databehandleraftale
Questions about the terms of trade should be sent to kundeservice@taplink.dk. Upon delivery of a subscription or sale of products, the customer will act as the data controller, and taplink ApS will act as the data processor in accordance with Article 28 of the General Data Protection Regulation (GDPR). A data processing agreement is therefore incorporated into these terms of service by reference, and both the customer and taplink ApS must comply with the terms of the data processing agreement.
7. Materials for use in connection with design or similar
This section is typically only relevant if you have needed to customize cards and stands or otherwise needed to share files that are subject to copyright.
Material submitted or provided by the customer for the purpose of setting up cards and stands or other products from taplink ApS will be disposed of or deleted after 3 months.
Taplink ApS cannot be held responsible for materials, including USB drives or other digital storage media, which are damaged or lost while in taplink ApS's custody, and it is therefore recommended that the customer either keeps copies or sends/delivers copies to taplink ApS. In all cases, the customer is encouraged to make a backup of the material in the usual way before transferring it to taplink ApS, so that the customer does not suffer damage in the event of a possible loss.
8. Prices and Payment Terms
All prices on the website include VAT. Payment is made in advance for the purchased products.
Taplink ApS reserves the right to implement price increases in accordance with inflation. As a customer, you will be notified at least 1 month before the new prices take effect.
9. Breach of Contract
The customer undertakes to comply with Danish law. In case of misuse of the subscription/agreement, including any unethical conduct through the use of cards, stands, and other products, this will lead to immediate termination of the subscription.
10. Change of address and other changes in customer's circumstances
If the customer moves, or the originally provided information, such as telephone number or email, changes for any other reason, the customer must immediately notify taplink ApS in writing. Here, 14 days is considered to be within reasonable limits. If you fail to update your information in a timely manner, you will be charged DKK 1,000 in the next billing period.
11. Disclaimer
Taplink ApS disclaims all liability in a number of areas.
11.1. Delay
Taplink ApS disclaims all liability for any delays.
11.2. Product liability
Taplink ApS disclaims liability for damage to real estate, movable property, or other assets. The same applies to loss of operation, lost earnings, or other indirect loss. The customer cannot transfer any claims of third parties against taplink ApS.
11.3. Misinformation
Taplink ApS disclaims all liability for loss and damage resulting from errors in entries made by the customer or made by taplink ApS based on the customer's information.
11.4. Force Majeure
Taplink ApS disclaims liability for force majeure conditions that are beyond taplink ApS's control and that should not have been considered at the time the agreement was entered into.
11.5. Extra costs
If taplink ApS is charged VAT or other types of costs due to invalid or incorrect company information, taplink ApS reserves the right to re-invoice these expenses.
12. Corrections/changes and notification thereof
Taplink ApS may communicate changes to the agreement via email to the email address provided by the customer when ordering the subscription/establishing the agreement. Taplink ApS may change the agreement with 30 days' notice. In the event of significant changes to the agreement to the customer's detriment, the customer may terminate the agreement in writing until the new terms of the agreement come into force. In such a case, the customer's termination must be submitted no later than 14 days before the new terms of the agreement come into force.
Changes of a purely beneficial nature can be implemented without prior notice. Taplink ApS can continuously make corrections/changes to the individual modules and products for operational reasons, including restricting or ceasing to offer specific subscription types or specific services. Taplink ApS can transfer the technical operation of any service to a third party, provided this can be done on unchanged terms for the customer.
13. Copyright
Taplink ApS owns the copyright to the design of all products offered and all modules linked to it. Use thereof without consent from taplink ApS is not permitted. Taplink ApS owns the copyright to these standard terms, which may not be copied or used in whole or in part without consent from taplink ApS.
Taplink ApS is furthermore authorized to use the company's (customer's) logo for payment processing, whether through the website or externally through an affiliated salesperson. Taplink will only use the customer's logo as a reference on the website and in other related contexts where a reference is appropriate, including sales presentations and case study execution.
14. Invoicing
Taplink ApS is entitled to invoice immediately after entering into the agreement. Invoicing will normally take place within 30 days of the agreement date.
15. Jurisdiction
Any disputes between the parties shall be settled by the Court in Aarhus as the 1st instance and the Eastern High Court as the 2nd instance.
16. Right of return
As a B2B customer, you have no right of return.
As a private individual, you have a 14-day right of return. The right of return starts on the day you received your order.
You are responsible for the return shipping to us, and it is your responsibility to ensure the products are returned safely. You are responsible for any potential reduction in value.
The package must be sent to:
taplink ApS
Klosterport 4x st.
8000 Aarhus C
Denmark
We ONLY accept packages with delivery service.
Please note that if you have had custom-made cards or stands, you, as a customer, are not covered by any right of return. This is because customized cards or stands have no functionality or value for taplink ApS if returned.
17. Refund
Upon refund, you will receive a full refund of the purchase amount. In case of a reduction in value for which you are liable, this will be deducted from the purchase amount. Taplink ApS determines whether there has been a reduction in value.
Refunds have a processing time of up to 8 business days from the time we receive your return package. When we issue a refund, you will receive a confirmation via email, and the money will be available in your account within 1-4 business days.
18. Right of complaint
As a general rule, you are not subject to any right of complaint when you shop at taplink ApS. Responsibility for defective products is only accepted if it can be documented upon receipt. It is the customer's responsibility to be able to document any defects upon receipt.
Taplink ApS does not take responsibility for products that break or are lost.
19. Delivery
Taplink ApS exclusively ships to Denmark and uses PostNord to handle shipments. After your order has been dispatched, you will receive a tracking number, which allows you to track your shipment. We exclusively send business packages that are delivered directly to your company address.
Delivery time is 1-3 business days.
If you have ordered custom-made cards or stands with your own design, the delivery time is approximately 3-4 weeks. You can contact us here to learn more about the different options for custom-designed cards and stands.
