Trading conditions
This agreement covers the business relationship between taplink ApS, CVR: 44791544 , Vesterbrogade 25 st., 8000 Aarhus C, Denmark and the customer ("the customer" or "you"). Taplink ApS is based in Denmark, and these terms and conditions are subject to Danish law.
1. Application
These terms and conditions apply to all relationships between taplink ApS and the customer, unless otherwise agreed in writing. Taplink ApS exclusively delivers solutions to companies, including public authorities, associations and associations.
By shopping via the website (www.taplink.dk) or external sales channels, you agree to be bound by the terms and conditions set out on this page or in this document ("Terms and Conditions"). You also acknowledge that you act as a company, as taplink ApS' products are not offered to consumers.
2. Information and marketing
The customer will receive newsletters via e-mail containing information about current offers, new products, new services, maintenance notices and more. In addition, the customer will be contacted by a salesperson on a monthly or quarterly basis to find out if your needs are met with the existing setup and what, if any, can be done to meet an unmet need. In addition, the seller will introduce new products, offers and campaigns that could be relevant to your business.
3. Products
The conditions cover all products, including notification cards and stands, regardless of whether they are sold, rented or borrowed by taplink ApS. In addition, the conditions include current services offered by taplink ApS.
4. Subscription solution and general sales
Taplink offers a unique subscription solution that is perfectly suited to the business that is growing, where rapid adaptation is necessary, as well as the business where cards/stands happen to be lost or broken on a regular basis.
If you have chosen a subscription solution, the following conditions apply:
- You will be invoiced DKK 499.95. including VAT per started month of your subscription
- The subscription includes being able to receive 5 review cards and 1 stand per month
- If you choose not to use your subscription's security package one month, the amount of cards and racks will be accumulated for the next month. This way your subscription is never wasted.
The agreement is concluded between the parties by signing an agreement or by the customer's acceptance per mail or by purchasing the subscription package via the website.
When entering into the agreement, whether it is a subscription or a general sale of products, the customer undertakes to provide the correct name, address, postcode, telephone number, CVR number and e-mail address. Taplink undertakes to treat all information about the customer confidentially.
In addition, the customer is obliged to provide all relevant material and information necessary for the programming of any cards and stands, including company name, address, zip code, desired platform for reviews, CVR number and email address. Taplink reserves the right to NOT to deliver the ordered products and services, if relevant material has not been sent within 14 days from the time of the agreement. You are then given 30 days from the invoicing date to carry out any kind of correction of the ordered product.
Taplink reserves the right to use the subscription information to compile general statistics and to use the work performed as a reference for sales and marketing purposes.
5. Binding period
The subscription has no lock-in period, but you lose the right to use the accumulated number of saved cards and stands associated with your subscription upon termination.
Your subscription is automatically billed every month. If the customer wishes to terminate the agreement, this must be done by e-mail to kundeservice@taplink.dk . Any pre-paid amount will not be refunded.
If taplink ApS wishes to close special subscription types/terminate special agreements or special services, taplink ApS reserves the right to terminate the agreement. In such situations, pre-paid amounts will be refunded. From the side of taplink ApS, agreements can be terminated at any time without notice.
6. Data processor agreements
The trading conditions also contain the data processing agreements. The latest version of the data processing agreement can be found at any time at: https://taplink.dk/pages/databehandleraftale
Questions about the trading conditions should be sent to kundeservice@taplink.dk. When delivering a subscription or selling products, the customer will act as data controller, and taplink ApS will act as data processor in accordance with Article 28 of the Data Protection Regulation (GDPR). A data processor agreement is therefore incorporated in these terms of services by reference, and both the customer and taplink ApS must comply with the terms of the data processor agreement.
7. Materials for use in connection with design or the like
This section is typically only relevant if you've needed to get customized cards and stands or otherwise needed to share copyrighted files.
Material submitted or provided by the customer for the purpose of setting up cards and stands or other products from taplink ApS' will be disposed of or deleted after 3 months.
Taplink ApS cannot be held responsible for materials, including USB keys or other digital storage media, which are damaged or lost while in taplink ApS' custody, and it is therefore recommended that the customer either keep copies or send/deliver copies to taplink ApS . In all cases, the customer is encouraged to back up the material in the usual way before it is handed over to taplink ApS, so that the customer does not suffer damage in the event of a loss.
8. Prices and payment terms
All prices on the website include VAT. Payment is made in advance for the purchased products.
Taplink ApS reserves the right to make price increases according to inflation. As a customer, you will be notified 1 month before the new prices come into force at the earliest.
9. Default
The customer undertakes to comply with Danish legislation. In case of misuse of the subscription/agreement, including any kind of unethical behavior via the use of cards, stands and other products, will result in immediate termination of the subscription.
10. Changes of address and other changes in the customer's circumstances
If the customer moves, or the information originally provided, including e.g. telephone number or e-mail, is changed for any other reason, the customer must immediately notify taplink ApS in writing. Here, 14 days is considered to be within reasonable limits. If you fail to update your information in time, you will be charged DKK 1,000. in the next billing period.
11. Disclaimer
Taplink ApS disclaims all responsibility in a number of areas.
11.1. Delay
Taplink ApS disclaims any responsibility for any delays.
11.2. Product liability
Taplink ApS disclaims responsibility for damage to real estate, movable property or other assets. The same applies to operating losses, lost earnings or other indirect losses. The customer cannot pass on any third-party claims against taplink ApS.
11.3. Misinformation
Taplink ApS disclaims all responsibility for loss and damage as a result of errors in entries made by the customer or made by taplink ApS on the basis of the customer's information.
11.4. Force Majeure
Taplink ApS disclaims responsibility for force majeure circumstances which are beyond taplink ApS's control and which should not have been taken into account when concluding the agreement.
11.5. Additional costs
If taplink ApS is charged VAT or other types of costs as a result of invalid or incorrect company information, taplink ApS reserves the right to invoice these costs.
12. Corrections/changes and notification thereof
Taplink ApS can announce changes to the agreement per e-mail to the e-mail address provided by the customer when ordering the subscription/creating the agreement. Taplink ApS can change the agreement with 30 days' notice. In the event of significant changes to the agreement to the customer's disadvantage, the customer may terminate the agreement in writing until the new terms of the agreement come into force. In that case, the customer's termination must be sent no later than 14 days before the new terms of agreement come into force.
Changes of a purely beneficial nature can be implemented without prior notice. Taplink ApS can continuously make corrections/changes in the individual modules and products for operational reasons, including restricting or ceasing to offer special subscription types or special services. Taplink ApS can entrust the technical operation of any service to a third party, if this can be done on unchanged terms for the customer.
13. Copyright
Taplink ApS owns the copyright to the design of all offered products and all the modules linked to it. Use of this without consent from taplink ApS is not permitted. Taplink ApS has the copyright to these standard terms, which may not be copied or used in whole or in part without the consent of taplink ApS.
Taplink ApS is also authorized to use the company's (customer's) logo when making a payment, whether via the website or externally via an affiliated seller. Taplink will only use the customer's logo as a reference on the website and in other related contexts where a reference is appropriate, including sales presentations and conducting case studies.
14. Invoicing
Taplink ApS is entitled to invoice immediately after entering into the agreement. Invoicing will normally take place within 30 days of the conclusion of the agreement.
15. Venue
Any disputes between the parties must be settled by the Court in Aarhus as the 1st instance and the Eastern High Court as the 2nd instance.
16. Right of return
As a customer, you have 14 days right of return from the date you received your order.
You are responsible for the return shipping to us yourself, and it is your responsibility that the products are returned safely. You yourself are liable for a possible decrease in value.
The package must be sent to:
taplink ApS
Vesterbrogade 25
8000 Aarhus C
Denmark
We ONLY receive parcels with delivery.
Please note that if you have had custom-made cards or stands made, you as a customer are not subject to any right of return. This is because customized cards or stands have no functionality or value for taplink ApS if they are returned.
17. Refund
In the event of a refund, you will receive a full refund of the purchase amount. In the event of depreciation for which you are liable, this will be deducted from the purchase amount. Street Bill determines whether there is a reduction in value.
Refunds have a processing time of up to 8 working days from the time we receive your return package. When we issue a refund, you will receive a confirmation email and the funds will be available in your account within 1-4 business days.
18. Right of complaint
As a starting point, you are not subject to any right of complaint when you shop at taplink ApS. Liability for defective products is only accepted if it can be documented upon receipt. It is the customer's responsibility to be able to document any defects upon receipt.
Taplink ApS takes no responsibility for products that break or are lost.
19. Delivery
Taplink ApS ships exclusively to Denmark and uses PostNord to handle shipments. After your order has been shipped, you will receive a tracking number, which makes it possible to track your shipment. We only send business packages that are delivered directly to your business address.
The delivery time is 1-3 working days.
If you have ordered custom-made cards or stands with your own design, the delivery time is approx. 3-4 weeks. You can contact us here to hear more about the various options for specially designed cards and stands.
